Shipping, Returns & Refunds
SHIPPING POLICY
At Niniva Kids, customer satisfaction is our priority. If you experience any issue with your order, please contact us and we will do our best to help.
We accept refund or replacement requests under the following circumstances:
-
The product arrives damaged or defective.
-
The wrong item was received.
-
An item is missing from your order.
-
The package is lost during transit.
To process your request, we may ask for photos or videos showing the issue.
Customers must contact us within 30 days of receiving their order to request a refund or replacement.
Unfortunately, we cannot offer refunds or replacements in the following cases:
-
Change of mind after purchase.
-
Incorrect size, color, or variant selected by the customer.
-
Delays caused by customs, weather conditions, or shipping carriers.
-
Minor packaging damage that does not affect the product itself.
Orders may be canceled before they are processed and shipped. Once an order has been shipped, cancellation is no longer possible.
If you have any questions regarding returns or refunds, please contact our support team:
Email: kidsniniva@gmail.com